Weekend problems - cleanup in progress
Registration problems Friday/Saturday and probably Sunday too. (previous) :: Problems with Rodney Place (next)
10.30am Monday morning: we had pretty severe problems over the weekend which at various points meant that people were unable to send email, register as new ResNet users, or access our website. Although this was severe some ResNet subscribers wouldn't have noticed as most of what they wanted still worked - people could still access the web for example.
There were different faults at different stages, but they were all due to problems with our DNS setup. DNS is the system which maps server names to their numeric IP addresses - so without dns the servers are inaccessible.
Right now things are looking quite a bit better but we are checking through everything carefully and ironing it all out. We have the whole ResNet team available and backup from other IS staff too, so can get things sorted. After the dust has settled we'll review what happened carefully to try and stop something similar happening again.
Nick.
UPDATED: Tuesday 10/OCT/2006 -Â We are in the process of resyncronising our DNS servers and various databases. This may have prevented some people from sending email this morning, but all should be fixed by this afternoon.
James.