We have accidentally run our weekly bandwidth usage scripts too early. We are in the process of rectifying the problem now.
We are very sorry about the 63 people that have been moved into the restricted network – you will be the first to be moved back.
132 people have just received an email at the wrong time. The people affected by this will be sent an email to clarify the situation.
Update 10:45 – The people moved onto the restricted network have now been moved back onto the normal network. All people affected have been sent an email explaining what happened.
Update 14:30 by Nick – We still seem to have some problems. Some of the 63 people are reporting that their connections aren’t working at all. Other people are concerned that they receive an email saying they were over the bandwidth limit when Manage My ResNet shows that they are within the limit.
We are still looking into both these problems to work out what went wrong and fix where necessary.
Sorry again for the mistakes – Nick
Update 15:40 by Nick – Over the last hour we’ve now individually re-enabled the connections of 63 people whose ResNet had been completely disabled. That shouldn’t have happened at all. We are emailing an apology to everyone affected.
We’ve disabled the buggy script that did this and will review the bandwidth usage scripts on Monday before we run them again, to guard against any other problems.
Those people who were concerned that Manage My ResNet said they were within their bandwidth allocation, but the emails said they were over – this is because the scripts which sent the emails were measuring usage over 7 days to Friday, including the previous weekend. The script got it wrong as it was run on the wrong day. If run on a Monday (when it was supposed to) the figures would have matched Manage My ResNet.