Welcome back!
Scheduled database maintenance - 2nd January 2007 (previous) :: Network problems affecting ResNet (next)
It's that time of year when everyone returns to Bristol all bright and refreshed after the new year break! 
Some of you will have brought a new computer with you, and find that you're having problems getting on ResNet. If that's you, scroll down for some tips that should help.
If you're having any other problems with your ResNet connection, our telephone helpdesk will be open 2pm-8pm Monday-Friday and we can fix a lot of problems over the phone.
We're expecting it to be very busy on the phones next week (We're expecting over 4000 people to try to connect at the same time!) so if you have trouble getting through to us, we're very sorry, but please keep trying, we answer calls as quickly as we can!
How to reset your connection to work with a new computer
- Use a friends connection to visit Manage My ResNet (http://manage.resnet.bris.ac.uk)
- Log in using your UoB username and password.
- Scroll down to "Connect a new computer to ResNet" and click the link. This will reset your connection to work with your new computer.
- Switch on the new computer and go to http://register.resnet.bris.ac.uk/ to get it all up and working!
If you can't access web pages, or only internal web pages
You may find that you can use Mulberry, MSN Messenger, etc but only access internal web pages (and if your home page is something from outside the university this will look as if the web is completely broken). This can happen if your computer looses the web proxy settings. It is easy to fix - see configuring your web browser to use the proxy server