Interruption to service in Clifton residences 12th April
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There will be an interruption to network services in the Clifton area on the morning of Thursday 12th April. This will affect the ResNet service, halls admin network, and wireless hotspots, in Clifton Hill House, Goldney Hall, Manor Hall, 115 Queens Road and Rodney Place.
The work will start at 9am and be completely as quickly as possible later that morning.
It is possible that the phone service will also be interrupted, although the interruption to the phone service is likely to be shorter than that to the data network services.
Although we have scheduled this work for the Easter vacation when many people are away, we are sorry for the obvious inconvenience caused to people who will still be in residence.
The interruption is due to work we have commissioned to install a new power supply in the switch room which serves all these residences, so that the network equipment will be powered on a separate dedicated power supply. We've previously had problems, especially in the summer when aircon is working hard. The power to this switch room tripped out, stopping the service. The new power supply should make this much less likely and so improve the reliability of the service in the long term.
The work on the power supply feeding the network equipment for the clifton has now been completed. We turned off the equipment at around 8:45am and the power was restored at about 9:55am.