Problems with ResNet at Woodland Court & Deans Court
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Clarification (11:45am 2008-06-02):
The following blog post is unclear, the problems at Deans Court should be considered ongoing, the problems at Woodland Court are resolved. The two are unrelated. To make the distinction clearer, there will be a new post about Deans Court along in a minute.
(updated 10.30am)
The ResNet service at Woodland Court was not working over the weekend. The cause was a local power failure to the comms room at Woodland Court, which affected both the telephones and ResNet service. ResNet was restored at 9.30am Monday 2nd June by re-routing the network equipment to an alternative power supply.
We have also received several reports that the ResNet service at Deans Court has been not been operating properly over the weekend with breaks in the service for some residents. Our network monitoring shows that the service is working to all areas at Deans Court, however some individual users are still reporting problems. Our initial investigations suggest that faulty software on two student computers at Deans Court is disrupting Internet access for the other residents by grabbing additional IP addresses. We are contacting these two students and isolating their computers on the network to resolve the problem.
We would like to apologise for the obvious inconvenience and problems caused by a break in service, especially one during the examination season. When a fault occurs over the weekend it will generally take much longer to resolve it, as we do not have 24/7 cover for ResNet (providing this would make the ResNet subscription charge significantly more expensive). Despite the lack of formal cover some attempts were made over the weekend to resolve the problem, but the fault was not fixed until more people and resources were available on Monday.