Top problems & solutions when connecting to ResNet
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It's the end of Freshers Week - it's been a busy week but we're delighted that most new students have such successfully connected to ResNet. If you haven't been able to connect up yet, the best advice is to first give us a ring so we can help you out over the phone. It is now much easier to get through than it was earlier in the week. The out of hours team are on over the weekend, and the ResNet team back answering calls from Monday.
If you prefer to do things yourself, our tech support people have assembled a list of the most common problems and fixes we've seen on the Help Desk. Most ResNet users won't come across these, but if you are having problems and have some technical knowledge this information will help. If you don't, don't worry - give us a ring from your room and we'll help you out that way.