Over the weekend, two of the network devices that feed approximately 40 rooms in The Hawthorns developed a fault, and we lost network connectivity there early on Friday evening. Connectivity was restored first thing Monday morning.
Weâ€™re very sorry for the interuption over the weekend, and the obvious inconvenience caused to students in the affected area. Although we have 24/7 help desk support we donâ€™t have out of hours technical cover on the ground. When problems occur over the weekend they take much longer to resolve.
It looks like the problem reoccurred late last night/early this morning.Â We have brought the network back online, and are currently investigating the issue with a fine tooth comb to determine the cause of the fault.
It looks like we had another outage in the early hours of the morning, it’s back up again now.Â We’re closing in on the cause of the problem, it looks like it might be related to the interconnect between two of the switches in that cabinet.Â We’re still keeping an eye on things.
It looks as though the changes we made yesterday have worked, and at the time of writing (5pm) the switches are remaining stable.Â With a bit of luck they’ll last the weekend!
The switches concerned have been stable since Thursday last week, so we’re going to declare this one resolved.Â Phew!
We will update this post when we have more information.