November 2009

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The ResNet Service is currently non-functional at Hillside Woodside.

The outage is due to a failure of the link connecting the main University network to Burwalls (which then feeds Hillside Woodside). A member of the Networks Team is currently working on the problem. The most recent information we have indicates that the problem is either due to power supply failure or hardware failure.

Updated, 2009-11-25 17:06: A replacement power supply should arrive tomorrow morning which will allow further diagnostics to be carried out. If the power supply is the cause of the fault, service should be restored early tomorrow.

Updated, 2009-11-26 14:54: The replacement power supply delivery has been unavoidably delayed until tomorrow. The outage will unfortunately persist until then.

Updated, 2009-11-27 10:14: The broken hardware has been replaced and ResNet at Hillside Woodside is up and running again.

A fault occured at Northwell House on Friday 20th November at around 11:20am which resulted in a loss of ResNet connection to 48 people in the main building.

Unfortunately we were a bit short staffed on Friday (a combination of staff being on holiday or out sick), and were unable to get out to Northwell house to resolve the fault before the weekend.

We’re a bit more comprehensively staffed this morning (Monday 23rd) and restored service in Northwell House at around 10:30am.

This is the second time in a week that we’ve had problems with this device, so we are investigating a bit further to see what steps we can take to prevent it happening again.

Student Laptop Clinic

Got a problem with your computer? Running slow, can’t connect, or got a virus? The laptop clinic is here to help. Bring your laptop along and we’ll try and solve the problem while you wait. Clinics take place in The Hawthorns Student Refectory, and are currently running 2pm-5pm every Monday, Tuesday, Wednesday & Friday until Friday 27th November.

See www.bristol.ac.uk/laptopclinic for more info

IT Training Courses for students

A basic level of IT skills is a must these days in most lines of work and study, and increasingly in life in general. Having more than a basic knowledge can transform your work.

To see the courses available to you free of charge visit www.bristol.ac.uk/studentskills

Be aware of Scareware – Fake anti-virus software

While browsing the web a window pops up on your computer. It looks professional and legitimate, and uses scary language claiming that your computer is infected. The message says that you should click here to download an antivirus package to fix the problem. The problem is – this is actually an advert from malicious scareware, not a legitimate warning warning. If you download it the programme can steal your information or do anything it likes on your computer. It will pester you with warnings and tell you to enter your credit card number to ‘buy’ something to fix the problem it created!

To avoid Scareware:

  • Make sure your computer is up to date with essential security patches for Windows and other software. Try ‘scan your PC’ at www.secunia.com to check for updates.
  • Install legitimate free anti-virus software from a trusted source, such as Microsoft Security Essentials.
  • Try using the free Firefox web browser from www.getfirefox.com instead of Internet Explorer.

If you get a fake scareware warning:
Don’t click on it, even on something that looks like a close button. Press Alt+F4 together to close the window.

If your computer is infected:
Wipe and reinstall your computer from your original manufacturers CDs, or come to the Laptop Clinic for help. Don’t use online banking or pay for anything online.

For more advice about safety and security online, see http://www.bristol.ac.uk/is/computing/advice/security/