Northwell House outage, 20th to 23rd Nov 2009
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A fault occured at Northwell House on Friday 20th November at around 11:20am which resulted in a loss of ResNet connection to 48 people in the main building.
Unfortunately we were a bit short staffed on Friday (a combination of staff being on holiday or out sick), and were unable to get out to Northwell house to resolve the fault before the weekend.
We're a bit more comprehensively staffed this morning (Monday 23rd) and restored service in Northwell House at around 10:30am.
This is the second time in a week that we've had problems with this device, so we are investigating a bit further to see what steps we can take to prevent it happening again.