If you tried the sidebar gadget and it didn't work, upgrade to the latest version from http://toys.resnet.bris.ac.uk and give it another go!

Computer running very slow, got a virus, or won't start up? Take your laptop to the Student Laptop Clinic! We can't fix all problems but will help as much as we can. Clinics are free of charge and first come first served.

For the latest times and locations of the laptop clinic see http://www.bristol.ac.uk/laptopclinic

MyResNet

MyResNet is a control panel to manage your ResNet connection. With MyResNet you can transfer your connection if you move rooms or get a new computer, check your usage, print receipts and buy top-ups for your connection, such as ResNet Wireless or extra bandwidth allowance.

Go to http://www.resnet.bristol.ac.uk/myresnet to try it out!

Student IT Training Courses

Training courses in IT skills are available to book at http://www.bris.ac.uk/studentskills/

Courses cover a variety of subjects including Microsoft Office packages, web design and image manipulation. New titles this year include:

• Word 2007: Using foreign languages
• Excel 2007 level 3: Making the most of Excel.

There are also links to self-study resources for IT and information about other development opportunities in areas such as Careers skills and Information Literacy.

MyMobileBristol - campus info on your mobile phone

MyMobileBristol is a new mobile webapp for the University. It includes info useful on the move, such as maps of the campus, locations of wireless hotspots, and live bus departure info for the whole city. It is designed for recent smartphones such as the iPhone and Android devices.

To try MyMobileBristol go to m.bristol.ac.uk on your mobile.

AskIT - community IT support

Also new for this year - AskIT! is a new way to get help with ResNet, wireless, and your own IT equipment. AskIT is particularly suitable for less urgent or more specialist problems. If your ResNet connection doesn't work please give us a ring, but if you can't get email on your mobile try AskIT. AskIT is a community support site, so you can contribute your own expertise and help other people who own the same equipment as you.

To try AskIT go to askit.bris.ac.uk

ResNet bandwidth widgets

Most students don't need to worry about how much they upload and download on ResNet, as the weekly usage allowances in ResNet Standard & Max cover most people easily. We do have some very heavy users - if that sounds like you try the ResNet bandwidth widgets. We've got widgets for the Windows sidebar, OS X dashboard, and the web. We've also got a public API and some great widgets contributed by students, including one for Android phones.

Go to toys.resnet.bris.ac.uk to try them out.

This year we've found that a lot of new students can't connect as they haven't set or have forgotten their University username and password. If you don't know what your password is, please visit the IT Help Desk in the Computer Centre, Tyndall Avenue. Come in person and bring some ID to prove who you are, and you can then set a new password on the spot. The IT Help Desk is open for visitors from 8.30am to 5.30pm Monday - Friday.

The first and easiest way to get help is to phone the ResNet start of term hotline. Open 9am - 5pm Monday - Friday, there are lots of extra staff at this time of year to help you out. Ring on 89001 internal from your room free of charge, or 0117 928 9001. If you ring us from your room with your computer in front of you we can sort out most ResNet problems there and then.

Another option is the Student Laptop Clinic. The next clinic is on Tuesday 5th October, and then there are more clinics throughout Freshers week and the rest of term. See the website for the time and location of clinics.

If you have forgotten your University username and password you won't be able to get on ResNet. Visit the IT Help Desk at the Computer Centre to get a new password.

If your problem is less urgent, try our new website AskIT! There you can ask questions about any personal-owned and mobile IT equipment you would like help on. Answers on AskIT could come from anyone else at the university, not just the IT staff - it's a great way for people to help each other out.