February 2013

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See Update 11:16

This morning we lost the network link to Stoke Bishop at approximately 8:20. As a result, ResNet wired & wireless, eduroam and internal phones are not working.

The exact cause of the outage is not yet known, but our networks team is actively working to restore service.

We will post an update here when we have more information.

Update 09:46 by Mark, ResNet Manager – We are very confident this is a power outage in our comms room.  We are now waiting for Estates to visit and restore power to our equipment.

Update 11:16 by Mark, ResNet Manager – Power has been restored by the Estates Team and all networking has been restored to the Stoke Bishop area.

 

Over the coming weeks we will be starting a programme of upgrades to the Residential Network (ResNet).  These upgrades will cause some disruption to subscribers’ Internet connections although these disruptions should be short.  A full list of dates and areas concerned is available below…

  • Completed – Tue 19th Feb 2013, Hawthorns – 15 minute outage from 06:00 for both Wired and Wireless ResNet
  • Completed – Tue 26th Feb 2013, Stoke Bishop Residences – 15 minute outage from 06:00 for both Wired and Wireless ResNet
  • Completed – Tue 5th Mar 2013, Goldney Hall, Clifton Hill House, Manor (Manor House, Richmond House, Sinclair House, Tottenham Place)  – 15 minute outage from 06:00 for both Wired and Wireless ResNet
  • Completed – Tue 12th Mar 2013, Deans, Woodland, Unite, Chantry – 15 minute outage from 06:00 for both Wired and Wireless ResNet
  • Completed – Tue 19th Mar 2013, All other location – 15 minute outage from 06:00 for both Wired and Wireless ResNet

Canceled – In addition to this there will be an outage to ResNet Wireless connections in all locations on Tuesday 5th March 2013 between 07:30 and 09:00.

We apologise for any inconvenience this may cause.

We lost connectivity to Northwell House at about 1pm today (Monday 4th Feb 2013)

We’ve managed to restore connectivity to the main building, but haven’t been able to get the Annex back up yet. So at the time of writing there is no ResNet Wireless, or ResNet Wired service in Northwell Annex.

We’re making arrangements to be on site as soon as we can tomorrow morning, and we’ll hopefully be able to bring it back to life then.

As a workaround, we suggest that any residents in the Annex use the common areas in the main building if you need internet access this evening.

Update: Connectivity to the Annex was restored shortly after 5pm Monday evening.

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