Over the last few months the ResNet team have been working with A2Dominion and cabling contractors on a plan to install ResNet Wireless in Woodland Court.  Starting on Thursday 8th December our contractors will be on-site installing cabling
and 21 Wireless Access Points to flat hallways - access should not be required to your room so the disruption should be minimal.

We do not have a completion date but hope the installation will be completed before Christmas 2011.

Adding wireless to Woodland Court will increase Residential wireless coverage from 75% to just over 80%

For more information on ResNet Wireless please visit <http://www.resnet.bristol.ac.uk/wireless>

This post will be updated with any useful information as and when we have some.

Update 20-12-2011
The cabling contractor has now completed their installation. We are waiting for the switches to be configured so we'll update this post as soon as we have more info.

Update 21-12-2011
The wireless should now be alive and ready to use. Connect to the ResNet-Setup network and open your web browser. Go to http://go.resnet.bris.ac.uk to activate your ResNet Wireless connection.

Merry Christmas to everyone at Woodland Court!

Over the last few months the ResNet team have been working with A2Dominion and cabling contractors on a plan to install ResNet Wireless in Deans Court.  Starting on Friday 18th November our contractors will be on-site installing cabling
and 30 Wireless Access Points to flat hallways - access should not be required to your room so the disruption should be minimal.

We do not have a completion date but hope the installation will be completed before the end of the term (16th December 2011).

Adding wireless to Deans Court will increase Residential wireless coverage from 68% to just over 75%

For more information on ResNet Wireless please visit <http://www.resnet.bristol.ac.uk/wireless>

This post will be updated with any useful information as and when we have some.

 Update 09-12-2011
All cables have been installed but only some have been terminated. Swicthes are installed. We are a waiting for completion of cable termination which we expect to be next week. Looks like we are on target for completion by the end of this term

 Update 20-12-2011
The installation of Wireless ResNet was completed late last week and 28 of the 30 access points are now up and we've seen over 60 people using them already. We are looking into fixing the two that have never come alive either today or tomorrow. We hope you enjoy using Wireless ResNet.

Just before 4pm today Hillside Woodside's ResNet connection failed due to a power outage in the Burwalls comms room.  We are currently investigating this outage and hope to have this connection restored as soon as possible.  When we know the exact nature of the problem we'll update this post.  Sorry for any inconvenience caused.

[Update 17:10 15/11/2011]

Our network team has arrived on site and have found that the fuse board that supplies our kit has tripped.  It's now up to the electrical maintenance guys to reinstate power.  Once this is done ResNet connections should be back automatically.

[Update 20:21 15/11/2011]

It looks as though power has been restored, and Hillside Woodside has come back up.

On Tuesday 22nd November, between 07:00 and 08:45, all wireless services on campus and in residences will be switched off whilst a routine system software update is applied.

MyResNet

MyResNet is a control panel to manage your ResNet connection. With MyResNet you can transfer your connection if you move rooms or get a new computer, check your usage, print receipts, connect a wireless console, and buy top-ups for your connection, such as an upgrade to ResNet Max or additional transfer allowance.

Go to http://my.resnet.bristol.ac.uk to try it out!

AskIT - community IT support

AskIT! is a new way to get help with ResNet, wireless, and your own IT equipment. AskIT is particularly suitable for less urgent or more specialist problems. If your ResNet connection doesn't work please give us a ring, but if you can't get email on your mobile try AskIT. AskIT is a community support site, so you can contribute your own expertise and help other people who own the same equipment as you.

To try AskIT go to askit.bris.ac.uk

MyMobileBristol - campus info on your mobile phone

MyMobileBristol is a mobile webapp for the University. It includes info useful on the move, such as maps of the campus, locations of wireless hotspots, and live bus departure info for the whole city. It is designed for recent smartphones such as the iPhone and Android devices.

To try MyMobileBristol go to m.bristol.ac.uk on your mobile.

We are experiencing a network issue that is affecting Deans Court West block.  All other Deans Court blocks are fully working.  We are looking into this problem and will update this post later on today with any further information.

[Update 26-10-2011, 14:00]  Looks like a fibre cable connecting the ResNet switches in the West block to the local distribution switch was broken.  We have now switched to an alternative pair of cables and we're now back up and running.  Sorry for any inconvenience caused.

After an unexpected initial delay we are now pleased to announce that ResNet wireless at Wills Hall is now fully functional.  To setup your wireless devices please connect to the ResNet-Setup wireless signal, open a web browser, and follow the on-screen instructions.

We are still waiting for the cabling contractor to finish at Churchill Hall but we expect to have this fully functional before the end of Freshers week.

Well, it's 3:30pm on the Monday of Freshers' week and we have 4100 customers connected to the ResNet service which is about 95% of all people with a valid subscription.  This is 17 hours quicker than last year which is really great.  Hopefully people have found connecting easier because of this year's new wireless activation system.  Wireless ResNet has over 1400 distinct customers connected and wired ResNet has over 2600.

Our team are still taking lots of calls but the main problem seems to be passwords, which we can't deal with.  If you cannot remember your password (or username) then please visit the Service Desk in the Computer Centre with photo ID.

Update 20-07-2011

Telephone Services have now repaired the phones but currently the room number to phone number mappings are wrong.  This will be fully corrected in September.  If you need to know your internal number now, please dial 'zero' and ask the operator what your number is.  For any telephone related problems please contact Telephone Services directly <telephone-services@bristol.ac.uk>

Update 15:15 29-06-2011

ResNet is now back up and running.  Again, sorry for any inconvenience caused.  For any telephone related problems please contact Telephone Services directly <telephone-services@bristol.ac.uk>

Update 09:30 29-06-2011

Engineers are on site to fix cabinet back to wall and splice the fibre optic cable.  Assuming this all goes well and there are no additional breaks in the fibre optic cable then ResNet connections at Manor House should be back by this evening.

Telephone services will be re-terminating the phones but I don't yet have a date for this.  If this is causing you any serious problems then please contact Telephone Services directly <telephone-services@bristol.ac.uk>

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During routine maintenance of the switches in the data cabinet that feeds Manor House the cabinet became detached from the wall.  What's amazing is that this has not happen years ago as it was fixed to a plasterboard wall without any structural load-bearing noggins.

To make the cabinet safe we have had to cut the fibre optic cable and all phone connections - this means that you are without data (ResNet) and phones until we can do the following:

1) Get Estates to correctly fix the cabinet to the wall
A call has been made and they are expected to do this on Wednesday morning.

2) Splice the fibre optic cable that was cut
We are talking to our fibre contractor, who happen to be in the area, for a date and time to do this.

3) Get telephone services to reconnect the phones
Telephone Services are aware of the problem but we don't yet have a timeframe for this to be done.  They will need to see the severity of the problem first.

We are very sorry for the inconvenience this will be causing but hope to have your ResNet connections fully functional before the weekend.  I can't comment yet on the phones though.

This post will be updated when we have further information.

Regards,

Mark Elley
Residential & Mobile IT Manager

09:40 - We are currently experiencing problems with ResNet Wireless in all areas.  We are actively investigating this and hope to have it resolved as soon as possible.  In the meantime please use your wired connection as this is working fine.  This post will be updated as soon as there is any further information.

Update 09:50 - We believe this has been a problem since about midnight but has now been resolved.  The problem was with the primary authentication server but for some (currently unknown) reason the secondary server did not take over authentications.  This will be investigated further.