We've been having ongoing problems with our database since the scheduled maintenance on Wednesday.  It was unavailable from 2am-8:30am Thursday, and the same again on Friday.  The database team are on the case, and the issue is severe enough that they've opened a support call with Oracle (who supply our database software).

We're waiting to hear back from Oracle, but it's likely that some of the ResNet systems will be unavailable for periods of time over the weekend.  The database team are planning to put some workarounds in place that should minimise the amount of time systems are unavailable.

The ResNet team are also investigating to see if there's anything we can do to minimise the impact on peoples connections, especially those who are due to move out of the bandwidth restricted network on Sunday night/Monday Morning.

We experienced problems with ResNet Wireless in all areas overnight. Service was restored at around 9:30 this morning, and we are actively investigating the root cause in order to avoid similar problems in future.

We apologise for any inconvenience this may have caused for you.

09:40 - We are currently experiencing problems with ResNet Wireless in all areas.  We are actively investigating this and hope to have it resolved as soon as possible.  In the meantime please use your wired connection as this is working fine.  This post will be updated as soon as there is any further information.

Update 09:50 - We believe this has been a problem since about midnight but has now been resolved.  The problem was with the primary authentication server but for some (currently unknown) reason the secondary server did not take over authentications.  This will be investigated further.

Due to essential network maintenance there will be a number of short interruptions, less than five minutes, to the network services on:

Tuesday 1st February 2011 between 08:00 - 10:00

These interruptions will affect the following area:

* Wills Hall (Stoke Bishop)

Information Services would like to apologise for any disruption caused by this work which is part of a continued programme of improvement to the network service.

If you have any questions or require further details please contact the IT help-desk.

As part of a programme of continued improvement and upgrades to the network, there will be interruptions to the network service at Langford on:

Tuesday 25 January between 07:30 - 09:00

At this time there will be an interruption to the data network of up to an hour during which the main Langford router will be replaced.

This will affect the Academic and ResNet data network for the entire site.  The telephone service will be unaffected during this outage.

We apologise for any inconvenience this may cause.

Update 2011-01-12 15:10 Because of the extent of the impact this work would have, it has been cancelled and will be rearranged for a later date.

(more...)

At 08:50 on Tuesday 11th Jan we lost power to our router that serves the following halls:

• Hiatt Bakter Hall
• Wills
• University Hall
• Badock Hall
• Churchill Hall
• Durdham
• and any other smaller locations in the Stoke Bishop Area

It seems that there is a power upgrade going on in Hiatt Baker which is the hall that feeds all others in Stoke Bishop.  Current estimate is that power will be down for 8 hours.  We are working through options for a temporary solution but given the short notice this may not be possible.  This post will be updated as and when we know more.

Update 09:30

It seems that this was a planned outage which we were not informed of.  Power has been restored and we assume the upgrade has been postponed.  Further updates when available.

The ResNet Service at Hillside Woodside is currently unavailable.

This appears to be because the connection between Hillside Woodside and the rest of the university goes through Burwalls, and Burwalls currently has the power turned off due to some flooding.

We'll update this post when we've got more information.

Update 2011-01-05: Following a site visit by our networking team, it is due to the flooding at Burwalls.  The pipe which burst was directly above part of the equipment which maintains the link back to the campus.  We're currently trying to determine how best to go about replacing the damaged equipment.

As we don't have any spares for that kit, it's looking like we're talking days to fix it rather than hours.  More info as and when we get it.

Update 2011-01-05: We've managed to acquire a replacement for the damaged kit (just about!  We managed to get the last one in stock!) They're going to ship it out to us tomorrow, so with a bit of luck we should be able to get it fitted in time for the weekend.

Update 2011-01-07: The replacement hardware has been delivered...

Update 2011-01-07: The replacement hardware has been fitted, and service has been restored to Hillside Woodside.

The networking in the North wing of Deans Court has been down since Mon 29-11-2010 at 10:30, we're not sure why at the moment although workmen have reportedly been seen in the vicinity of the cabinet.  We're looking into it, and will update this post when we know what's going on.

Update: 12:50 - it all seems to be back up now.

We appear to be having some problems at Deans Court.

Flats in the east wing have been unable to access the internet since about 7pm on Friday 23rd July, and the north wing has been down since about 3am Monday 26th July.  We're also receiving reports of problems in the West wing, although as yet these are unconfirmed.

We're investigating it carefully, and will update this post when we've got more information.

Update: 2010-07-26 09:40 East wing has come back up

Update: 2010-07-26 10:00 North wing is down because of power problems, hopefully it will come back up when power is restored.  The fault with East wing was due to a faulty fiber connection so should be stable now.

Update: 2010-07-27 08:30 North wing is still down.  Deans Court contractors are sourcing a replacement fuse which is the cause of the problem.  They expect this to be fixed today.

Update: 2010-07-27 11:20 Deans Court contractors appear to have fixed the power problem.  ResNet for North wing is back up.  All of Deans Court is now working.