The ResNet Service is currently non-functional at Hillside Woodside.

The outage is due to a failure of the link connecting the main University network to Burwalls (which then feeds Hillside Woodside). A member of the Networks Team is currently working on the problem. The most recent information we have indicates that the problem is either due to power supply failure or hardware failure.

Updated, 2009-11-25 17:06: A replacement power supply should arrive tomorrow morning which will allow further diagnostics to be carried out. If the power supply is the cause of the fault, service should be restored early tomorrow.

Updated, 2009-11-26 14:54: The replacement power supply delivery has been unavoidably delayed until tomorrow. The outage will unfortunately persist until then.

Updated, 2009-11-27 10:14: The broken hardware has been replaced and ResNet at Hillside Woodside is up and running again.

A fault occured at Northwell House on Friday 20th November at around 11:20am which resulted in a loss of ResNet connection to 48 people in the main building.

Unfortunately we were a bit short staffed on Friday (a combination of staff being on holiday or out sick), and were unable to get out to Northwell house to resolve the fault before the weekend.

We're a bit more comprehensively staffed this morning (Monday 23rd) and restored service in Northwell House at around 10:30am.

This is the second time in a week that we've had problems with this device, so we are investigating a bit further to see what steps we can take to prevent it happening again.

If you're arriving in Bristol this weekend, welcome! ResNet is live and ready for you to connect.

You can get online with ResNet as soon as you arrive, even if you haven't paid in advance. You need a cable and connection guide - these are available in your residence (either in your room, or available from your hall office/senior resident). Once connected you get a seven day free trial, and can then pay online or in person at the Computer Centre, Tyndall Avenue.

It is easy to connect, but if you need help please read the Troubleshooting Tips in your connnection guide or phone the ResNet Help Desk on 89001 from your room (0117 928 9001 external). The Help Desk will be open for calls from 8am til 8pm on Monday.

It's a busy time of year for us here at ResNet with lots of people moving into their accommodation at the same time. To help us to cope with the rush, and to get as many of you up and working as quickly as possible, we've set up a dedicated ResNet Helpdesk with its own phone number.

Opening Times
Monday 21st to Friday 25th September, 9am to 5pm
Monday 28th September to Friday 2nd October, 8am to 8pm (freshers week)

Phone Number
89001 (free call from the internal phone in your room)
0117 9289001 (from external phones)

We've also got a page of simple things you can try before calling the helpdesk, you may find that one of these fixes your problem http://www.bris.ac.uk/is/computing/advice/homeusers/resnet/help/helpdesk.html

In order to provide a more secure envoirment on  ResNet, we are introducing some new security requirements.

We have always asked for users of ResNet to be configured to get their IP address automatically. This is now being enforced by the new network equipment that we installed recently.

This means that users will not be able to use static ip addresses on ResNet. All computers or routers etc connected to ResNet must be configured to use dhcp.

If you think that you are being affected by these changes, make sure that you reboot your computer before contacting the helpdesk.

Instructions on configuring your computer to use dhcp can be found in this pdf:

Students from other universities who are visiting Bristol over the summer and staying in university accommodation can get a ResNet connection for the vacation period. See ResNet over the summer for details and an application form, then please visit the Help Desk, Computer Centre, Tyndall Avenue (8am-5.30pm Mon-Fri) to apply, from Tuesday 23rd June onwards.

Current students who are staying on longer than orginally planned can renew their ResNet subscription through My ResNet.

On Monday 15th June there is some sheduled work on the power supply that feeds one of our core cabinets.

Between 6 and 9 am we expect to lose connectivity to the following residences:

• Woodland Court
• Northwell House
• The Hawthorns
• St Michaels Park
• Osbourne Villas
• 121 Redland Rd

We appologise for any inconvenience this may cause, and hope that the break in service will be as brief as possible.

We have lost ResNet service in Churchill hall.

The outage has been caused by a power problem starting at about 20:50 19/5/09. We apologise for this outage, we do understand that this is a bad time to be without access to ResNet.

We are currently waiting for a visit from the universities electricians to restore the power.

Update:

Power + ResNet restored at around 11:40 20/5/09

This is one of an occasional series of newsletters sent to ResNet subscribers. You can also read it on the ResNet blog at www.bristolresnet.net

Jobs with ResNet

Unfortunately we had an equipment  failure here over the weekend that left various residences on St Michaels hill disconnected from ResNet. The equipment has now been replaced and service is back to normal.