It’s very easy to connect to ResNet, but sometimes things go wrong and you need someone to help.
The first and easiest way to get help is to phone the ResNet start of term hotline. Open 9am – 5pm Monday – Friday, there are lots of extra staff at this time of year to help you out. Ring on 89001 internal from your room free of charge, or 0117 928 9001. If you ring us from your room with your computer in front of you we can sort out most ResNet problems there and then.
Another option is the Student Laptop Clinic. The next clinic is on Tuesday 5th October, and then there are more clinics throughout Freshers week and the rest of term. See the website for the time and location of clinics.
If you have forgotten your University username and password you won’t be able to get on ResNet. Visit the IT Help Desk at the Computer Centre to get a new password.
If your problem is less urgent, try our new website AskIT! There you can ask questions about any personal-owned and mobile IT equipment you would like help on. Answers on AskIT could come from anyone else at the university, not just the IT staff – it’s a great way for people to help each other out.