March 2011

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Electrical Work, all Stoke Bishop Halls, 7th/8th April 2011

2011-03-21 in News, Scheduled Downtime by Paul Seward | Permalink

Important maintenance work on the power supply to the Stoke Bishop area will be taking place on the 7th and 8th April 2011 between 8am and 4pm.

This will affect building power, ResNet, Wireless (all wireless, including ResNet & eduroam services), Admin network and telephone connectivity throughout Thursday 7th and Friday the 8th.

Your hall office should be able to answer any further queries that you may have.

7th April 2011

The following locations will have no power, network (ResNet, Wireless, Admin Network) or telephones:

  • University Hall
  • Durdham Hall
  • Haitt Baker
  • Wills Hall (Including The Holmes)
  • The Downs Workshop
  • The Grounds and Gardens offices etc

The following locations will have power, but no network (ResNet, Wireless, Admin Network) or telephone connectivity:

  • Churchill Hall
  • Badock Hall

8th April 2011

The following locations will have no power or network (ResNet, Wireless, Admin Network).  The phones should stay up.

  • Badock Hall
  • Churchill Hall

ResNet Outage

2011-03-17 in Network problems, Service Interruptions by Jonathan Gazeley | Permalink

This morning (Thursday 17th March) we are experiencing problems with the University network. This is affecting all areas of the campus, including academic departments, wireless and ResNet.

The networks team are currently investigating the cause and working on a fix for this issue. We will post more details when they become available.

In the meantime, we apologise for any inconvenience this may cause.

Update 10:29 by Mark:

The network team has isolated the problem and all service are believed to be working.  We are currently in an ‘At Risk’ state as we are only running on one core router.  I’ll update this again when the fully resilient service has been restored.

Update 12:38 by Mark:

We can now report that all services should have returned to normal. We have identified that a network switch was the cause of the problem and this has been isolated. For further updates please see the IS News Item for further updates.

 

Ongoing database problems

2011-03-04 in Network problems by Paul Seward | Permalink

We’ve been having ongoing problems with our database since the scheduled maintenance on Wednesday.  It was unavailable from 2am-8:30am Thursday, and the same again on Friday.  The database team are on the case, and the issue is severe enough that they’ve opened a support call with Oracle (who supply our database software).

We’re waiting to hear back from Oracle, but it’s likely that some of the ResNet systems will be unavailable for periods of time over the weekend.  The database team are planning to put some workarounds in place that should minimise the amount of time systems are unavailable.

The ResNet team are also investigating to see if there’s anything we can do to minimise the impact on peoples connections, especially those who are due to move out of the bandwidth restricted network on Sunday night/Monday Morning.

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